The Social Health Authority (SHA) has introduced a one-month moratorium on five selected Know Your Customer (KYC) documents as it moves to speed up the contracting and onboarding of eligible healthcare providers.
The moratorium took effect immediately and will run until November 4, 2026, giving healthcare providers more time to complete some of the documentation required for contracting with SHA.
In a notice to all healthcare providers, SHA Chief Executive Officer Dr Mercy Mwangangi, CBS, said the temporary measure is aimed at facilitating the contracting and onboarding process for eligible providers.
The moratorium covers five documents that providers may not have at the time of e-contracting. These are the National Social Security Fund (NSSF) Certificate, National Environment Management Authority (NEMA) Licence, Fire Safety Compliance Certificate, National Council for Persons with Disabilities (NCPWD) Compliance Certificate and the Office of the Data Protection Commissioner (ODPC) Data Processor and Data Controller Certificate.
During the e-contracting process, healthcare providers are required to indicate whether each of the affected documents is available or not available. They should also upload all the documents they currently have.
Providers who meet all other mandatory contracting requirements but are missing one or more of the five documents may be issued with a conditional contract valid until November 4, 2026.
SHA said the providers will, however, be required to submit all the outstanding documents before the moratorium expires.
The Authority clarified that the moratorium does not remove the requirement for healthcare providers to obtain the affected documents. Instead, it gives eligible providers additional time to complete the requirements while allowing the contracting process to continue.
SHA also stressed that other mandatory documents not included in the moratorium will still be required. These include the SHA Compliance Certificate and KRA Tax Compliance Certificate, which are not covered by the temporary arrangement.
Healthcare providers who already have all the required documents and meet the other contracting requirements will be eligible for a three-year contract.
The move is expected to allow more eligible healthcare facilities and providers to complete the SHA contracting process without having to wait for all five documents before receiving a contract.
SHA urged providers taking part in the e-contracting process to accurately declare the status of their documents and submit the outstanding requirements within the period provided.
The moratorium ends on November 4, 2026, after which providers with pending documents will be expected to have submitted all the required paperwork.
