Kenya Power has warned customers against engaging with content posted on its customer care account on X after the account was accessed without authorisation. This alert has raised concerns among customers regarding the security of their personal information and the potential for fraud. In a customer alert issued on Saturday, October 3, 2026, the utility said the recovery process for the account, @KenyaPower_Care, was underway. The company is taking this matter seriously and is working diligently to restore the account to its rightful state.
The company urged customers and members of the public not to respond to messages or follow any instructions issued through the account until further notice. “Customers and members of the public are advised not to engage with any content posted on the account,” Kenya Power said. This precaution is crucial in preventing customers from falling victim to scams that could lead to financial loss or identity theft.
Kenya Power said customers seeking assistance should instead use its verified official channels, including its main X account, @KenyaPower, Facebook page Kenya Power Care, Instagram and TikTok accounts, as well as the *977# USSD service and the myPower App. These channels have been confirmed as secure and are monitored by the company's customer service team, ensuring that any inquiries or issues are addressed appropriately.
The warning comes amid growing cases of social media account compromises, with customers at risk of falling victim to fraudulent messages or requests for personal and financial information. Cybersecurity experts have noted an increase in such incidents, emphasizing the importance of vigilance when interacting with online accounts. As social media platforms become more integrated into daily life, the potential for misuse by malicious actors also rises.
Kenya Power said it would issue an update once the matter had been resolved. The company reassured its customers that their safety and security are a top priority, and it is committed to maintaining the integrity of its communication channels. Customers are encouraged to remain alert and report any suspicious activity related to their accounts or communications from the utility. In a time when digital security is paramount, Kenya Power's proactive measures aim to protect its customers from potential threats.
